Part 1: How to engage in authentic, inclusive dialogue - with Dr. Fritz Galette
This is adapted from an article originally published in PLI Chronicle on October 4, 2021, entitled “How Can I Create an Environment Where People Can Engage in Authentic Dialogue?”
People across the globe have experienced an unprecedented number of significant and stressful events within a short period of time. Many are emerging from these times as changed individuals with an increased appetite for meaning and authenticity. Motivated by protests and increased awareness of social justice issues, people have a heightened focus on addressing societal inequalities and a desire to create a culture of inclusion in the workplace. The realization that you cannot adequately address long-standing social issues without sustained open and authentic dialogue is clear. When I facilitate safe-space dialogue groups, two questions are consistently raised: “How can I create an inclusive environment?” and “How can I create an environment where people can engage in authentic dialogue?”
An inclusive environment is one in which individuals feel welcomed, understood, and valued. There is a shared sense of belonging and connection because individuals believe and trust that there is equitable access to support and opportunities within the organization. Creating this type of environment is an ongoing process that requires not only words but also action built upon real, tangible experiences. It is the day- to-day interactions and experiences of individuals who regularly work together that foster connection and relationship building. There is an ongoing effort to create a trusting and safe environment for the sharing of ideas and the building of a collaborative vision.
Sounds idealistic? Well, if we are trying to change the world, then maybe. But if we are trying to effect change in our own corner of the world, especially if we hold any position of privilege, position, or power, then change can be quite achievable.
How can you encourage people to open up and tell you what they are really feeling? What conditions must be met for you to feel like you are safe and can trust that what you share will not be used against you? Try recalling the last time you divulged something in confidence. What was that like? Did you feel safe with the person before you opened up? Did you feel vulnerable after? Were you worried about repercussions? Did you trust their advice or counsel?
A necessary step in the process of building an authentic environment is to establish safety. A “safe space” is not safe simply because it is declared so. We know this from an early age. Remember raising your hand in grade school and being scolded when you incorrectly answered a question? The lessons learned over and over again throughout our education and through life experience when we bravely step forward to express ourselves is that we risk being cut down if what we express does not jive with the status quo. Over time, we are directly and vicariously taught to hide our true selves. As a result, we approach most spaces with caution and trepidation, especially in work settings.
While working with groups, I have learned that it is important to distinguish between trust and psychological safety. Learn more about how to distinguish these interconnected ideas in Part 2 of the Authentic Dialogue Series.
Dr. Fritz Galette has worked as a Clinical Psychologist, therapist, counselor, and consultant for the past two decades, helping people improve the quality of their lives. Dr. Galette helps individuals, groups, and organizations create safe spaces to address critical and difficult issues. Through interventions supported by psychology, systems theory, and group dynamics, Dr. Galette provides clients with strategies and skills to work through crises, build upon strengths, develop relationships, and build community.